KONNECT IT

Providing opportunities for information technology professionals.

CAREER OPPORTUNITIES

Take your career to the next level with Konnect IT. We offer opportunities for professionals in information technology, cybersecurity, networking, cloud computing, and more.

Job Opportunity Available

Public Safety IT Help Desk – Chicago 311/911

About Us

Konnect IT - Leading IT Solutions Provider

Konnect IT is your trusted partner in information technology solutions. Since 2005, we have been delivering excellence through staff augmentation, strategic consultancy, and IT training. Our mission is to empower our clients with the right people, expertise, skills, and technology to drive their business forward and achieve their goals.

Role:

The successful candidate will be responsible for providing end-user support and maintenance within the organization’s desktop computing environment both in person and/or via phone.

Job Description:

  • Accountable to perform on-site analysis, diagnosis, and resolution of complex infrastructure and workstation related issues for end-users.

  • Accountable to recommend and implement corrective solutions to ensure quick and accurate service delivery.

  • Accountable to install, configure, test, maintain, monitor, and troubleshoot end-user workstations, related hardware and software to meet and deliver required desktop service levels. 

  • Accountable to collaborate with internal and external technicians to ensure efficient operation of the company’s workstation and server environment.

  • Accountable for taking calls when necessary to ensure our customers have the quickest and best possible service.

  • Diagnose, correct, and document requests for Helpdesk support.

  • The IT team is responsible for desktop and application support which includes correcting end user problems and documenting the effort to complete these tasks.  Monthly performance measures ensure that our level of service is maintained and that customer satisfaction remains high.

    • Install and maintain local and network printers.

    • Reimage PC’s and Install new PCs as assigned.

    • Provide 1st/2nd level support for CAD application workstations

    • Application Support - All Police application Escalations

    • Password reset for Window’s domain and Clear application

    • Perform 1st / 2nd level application support to ATT-Vesta Application

    • Provide limited PC repair services on malfunctioning equipment.

    • Perform Afterhours - Call in ATT Phones outages for Districts/Areas

    • Perform Cell testing for wireless carrier

  • The IT team is responsible for diagnosing and correcting PC related equipment problems and that require minor corrections.  Problems such as, replacing defective keyboard, mouse and swapping other connectivity equipment

QUALIFICATIONS

  • Excellent troubleshooting skills required

  • Ability to diagnose and correct program and system failures/malfunctions efficiently and accurately

  • Excellent Customer Service

  • Excellent communication skills, verbal and written

  • Ability to create and maintain technical documentation

  • Must be able to pass a TSA background check.

RECOMMENDED CERTIFICATIONS

  • CompTIA A+ Certification

  • Network + Certification

  • A Microsoft Certified Professional (MCP) Certification

    • Installing, Configuring, and Administering Windows OS

    • Supporting Users and Troubleshooting a Windows OS

    • Supporting Users and Troubleshooting Desktop Applications on a Windows OS

Additional Information:

Three (3) Watches (currently in bold or yellow is preferred but all may be available)

1st Watch – 12:00 a.m. – 8:30 a.m.

2nd Watch – 8:00 a.m. – 4:30 p.m.

3rd Watch – 4:00 p.m. – 12:30 a.m.

7 by 24 hours – 365 days a year including Holidays

Need to be able to work weekend and Holidays

Policy Regarding Shift Relief

Members on the on‐duty shift cannot leave their post until relieved by the members of the next shift, keeping the minimum staffing level always maintained.

PSIT personnel are expected to report promptly at their assigned time.

In the event that a shortage exists to the minimum level of two (2) for 1nd and 3rd Watch and three (3) for 2nd watch, the team lead or senior person from the on‐duty watch will contact SPSG Management for a resolution. Management will attempt to contact staff to cover but in the event we can’t find anyone then someone must stay

Location / Client:  Office of Emergency Management and Communications (OEMC) / Chicago’s 311 and 911 Center

Pay and Benefits: Negotiable

Email resumes to:  opportunities@konnectit.com